As the race for talent heats up, winning companies are focused on training employees. The pressure to build and deliver the right content when it's needed is mounting. The emergence of micro-learning is on and technologies like AI and video are fueling a revolution, and who better to help us understand what's happening in learning and development than Dr. Summer Salomonsen, head of Content Studios at Cornerstone OnDemand?
First of all, did we ever think that content creation would be associated with Human Resources? Well, just as a recruiter with marketing, human resources and L&D (learning development) now go together like two peas in a pod.
It’s not just that HR now holds the reins when it comes to the training of employees, it’s that this “training” is no longer the 8 hour classroom workshops of yesteryear, nor the powerpoint presentations of a decade ago that one could so confidently click through with the feeling that they were surely embedding their points within the audience.
This is where the concept of micro-learning comes in, an approach to learning development that Dr. Summer Salomonsen and the team at Cornerstone do incredibly well. While micro-learning is not an entirely new idea in and of itself, it is, by definition, a way to describe how the average human brain learns. It’s this learning process that Cornerstone uses to stir up a new generation of workplace engagement.
While this is true, it’s also true that L&D in general is being told to step up their game. With the current workforce inundated by millenials and gen z, the learning audience of today can “sniff out sub-par content in 7 seconds flat.” For strategic learning to take place and be effective, the content has to be top of the line, to the point, and seamless.
When it comes to micro-learning, Dr. Salomonsen points out that it’s important to remember that learning is not a construct. We are always learning, day in and day out, task by task, micro bit in time by micro bit in time. Those all day workshops that we used to send employees off to are ineffective and mind-numbing.
On Cornerstone’s end, the embodiment of Micro-learning comes in the form of mixed media, auditory snippets, and learner videos (just to name a few). They focus on a company’s business goals and what problems need to be solved within their learning programs so that employees have a sense of relief and a gratefulness for the information that is being delivered to them.
Going a little deeper in our discussion with Dr. Summer, the next question is, what about AR/VR? While it’s currently getting a bit of use within response and hospital type simulations, is it something we should expect to see on the horizon for HR?
As we discuss in the show, whether or not we’re there yet with a broader implementation of AR/VR on an attainable financial level, it’s important to remember that it’s tech like this that continues to push our industry forward.
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