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Employment Notebook - Value of Strategic, World-Class Customer Service
  • 29/09/2015
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Employment Notebook - Value of Strategic, World-Class Customer Service

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Descripción de Employment Notebook - Value of Strategic, World-Class Customer Service

With the push to virtual connections and technology-based services, there's a case to be made that customer care needs a greater strategic focus than ever before. Anne MacKeigan, customer care program specialist for Sandler Training, brings us her perspectives and examples on how customer service creates a highly-desired, repeat customer base. She explains parts of her book, "CUSTOMER SERVICE THE SANDLER WAY: 48 Rules For Strategic Customer Care," to Tim Muma on how sales and reputation are impacted by customer service, and how world-class care takes a special approach and planning. Employment Notebook explores various topics of interest to those seeking new employment and employed individuals. Expertise and real-life experiences are shared to help employees and managers achieve success in the workplace. Topical subjects are discussed as well. Anything goes on this show!

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sales employer customer service care company class reputation clients Tim Muma Sandler Training Anne MacKeigan

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