346: Smaller Bathrooms and Premium Seating: Talking Airline Customer Experience
Jeannie and Adam riff not only on the current state of airline customer experience, but how some...
18:50
346: Smaller Bathrooms and Premium Seating: Talking Airline Customer Experience
Jeannie and Adam riff not only on the current state of airline customer experience, but how some...
18:50
345: Understanding the Peak-End Rule
Adam Toporek explains how the Peak-End Rule can make or break a customer experience in surprising...
05:50
344: Shaun Belding, The Journey to Wow
Adam and Jeannie unlock your potential to create and deliver ever-improving customer experiences...
27:06
343: Are Subscription Boxes Filled with Data Gold?
Jeannie and Adam discuss the past, present and future of custom subscription boxes and their...
17:01
342: Ruben Ocampo, Service Design
Forward-thinking designer and strategic facilitator Ruben Ocampo joins us not only to set the...
27:03
341: Is Word of Mouse Getting Less Important?
Adam and Jeannie discuss the apparent decline in trust of Word of Mouse and how businesses and...
15:57
340: Marti Konstant, the Agile Careerist
Bestselling author and career futurist Marti Konstant joins us to discuss how an agile career can...
19:34
339: Customer Journey Mapping is Not One Size Fits All
Jeannie Walters CCXP gives you the 101 on customer journey mapping so you can stop stalling and...
08:36
338: Danny Schuman, The Worst Business Model
Adam and Jeannie discuss how to overcome the pitfalls and challenges of developing a business...
24:13
337: Is Chat Better than Phone for Customer Service?
Adam and Jeannie explore the decline of people using the phone for customer service and how to...
17:59
336: Joshua March, Social Media Messaging
Joshua March, bestselling author and Founder of Conversiocial, shares how social media messaging...
25:03
335: Do You have a Purchase or Usage Brand?
Adam and Jeannie discuss the core distinctions between a purchase brand and a usage brand and how...
15:07
334: Melissa Agnes, Preparing for Crisis
Jeannie and Adam interview author and speaker Melissa Agnes about how preparing beyond...
37:10
333: Don't Make Assumptions About Your Customer's Journey
Live from the National Speakers Association’s Influence 2018 conference, Adam and Jeannie take...
06:09
332: Alan Schaefer: Banding Together
Adam and Jeannie discuss an innovative approach to resolving collaboration issues and working...
29:47
331: There’s No One Way to Do Customer Experience
Jeannie and Adam report live from the National Speakers Association’s Influence 2018 conference...
03:02
330: Jess Pettitt, Good Enough NOW
Author and renowned speaker Jess Pettitt flips diversity training on its head to help us check...
28:56
329: Be a Customer Experience Change Agent
Jeannie shares the best ways to become a powerful force for positive change in your organization...
08:28
328: Customer Service Phrases that Are a Problem
Adam and Jeannie offer customer-centric alternatives to common customer service phrases that seem...
14:54
327: Jeff Toister, Service Culture
Bestselling author and global speaker Jeff Toister returns to the show with amazing tips and...
29:36
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