Crack the Customer Code

podcast

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Crack the Customer Code

346: Smaller Bathrooms and Premium Seating: Talking Airline Customer Experience

Jeannie and Adam riff not only on the current state of airline customer experience, but how some...

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345: Understanding the Peak-End Rule

Adam Toporek explains how the Peak-End Rule can make or break a customer experience in surprising...

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344: Shaun Belding, The Journey to Wow

Adam and Jeannie unlock your potential to create and deliver ever-improving customer experiences...

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343: Are Subscription Boxes Filled with Data Gold?

Jeannie and Adam discuss the past, present and future of custom subscription boxes and their...

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342: Ruben Ocampo, Service Design

Forward-thinking designer and strategic facilitator Ruben Ocampo joins us not only to set the...

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341: Is Word of Mouse Getting Less Important?

Adam and Jeannie discuss the apparent decline in trust of Word of Mouse and how businesses and...

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340: Marti Konstant, the Agile Careerist

Bestselling author and career futurist Marti Konstant joins us to discuss how an agile career can...

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339: Customer Journey Mapping is Not One Size Fits All

Jeannie Walters CCXP gives you the 101 on customer journey mapping so you can stop stalling and...

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338: Danny Schuman, The Worst Business Model

Adam and Jeannie discuss how to overcome the pitfalls and challenges of developing a business...

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337: Is Chat Better than Phone for Customer Service?

Adam and Jeannie explore the decline of people using the phone for customer service and how to...

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336: Joshua March, Social Media Messaging

Joshua March, bestselling author and Founder of Conversiocial, shares how social media messaging...

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335: Do You have a Purchase or Usage Brand?

Adam and Jeannie discuss the core distinctions between a purchase brand and a usage brand and how...

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334: Melissa Agnes, Preparing for Crisis

Jeannie and Adam interview author and speaker Melissa Agnes about how preparing beyond...

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333: Don't Make Assumptions About Your Customer's Journey

Live from the National Speakers Association’s Influence 2018 conference, Adam and Jeannie take...

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332: Alan Schaefer: Banding Together

Adam and Jeannie discuss an innovative approach to resolving collaboration issues and working...

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331: There’s No One Way to Do Customer Experience

Jeannie and Adam report live from the National Speakers Association’s Influence 2018 conference...

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330: Jess Pettitt, Good Enough NOW

Author and renowned speaker Jess Pettitt flips diversity training on its head to help us check...

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329: Be a Customer Experience Change Agent

Jeannie shares the best ways to become a powerful force for positive change in your organization...

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328: Customer Service Phrases that Are a Problem

Adam and Jeannie offer customer-centric alternatives to common customer service phrases that seem...

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327: Jeff Toister, Service Culture

Bestselling author and global speaker Jeff Toister returns to the show with amazing tips and...

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