Subscribed Podcast Ep #5: Talking Disruption with Jeff Potter, CEO of Surf Air
Our guest on the Subscribed Podcast is Jeff Potter, CEO of Surf Air, an innovative, subscription...
29:11
Ep #4: Subscription Pricing Strategies with Amy Konary
Our guest on the Subscribed Podcast is Amy Konary, Program Vice President at IDC. Konary is...
28:58
Ep #3: Pricing Strategies with Tom Tunguz
In this episode of the Subscribed Podcast, hosts Tom Krackeler and Rachel English talk about...
30:37
Ep #2: Subscription Marketing Strategies
In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel...
26:27
In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel...
23:03
Episode 25: Advice From The Chief (Customer Officer)
Catherine Blackmore, Chief Customer Officer at Bluenose Analytics, joins us to talk about the...
22:47
Episode 24: How to Solve For the Customer
Denis Pombriant, Managing Principal of Beagle Research, joins us to discuss the new field of...
23:09
Episode 23: Customer Success is Eating the World
Nick Mehta, CEO of Gainsight, talks about the emergence of Customer Success culture, the myth of...
25:06
Episode 22: The Inside Scoop on Frontleaf Joining Forces With Zuora
Tien Tzuo, CEO of Zuora, joins us to talk about the acquisition on Frontleaf, how Zuora defines...
22:33
Episode 21: Live Chat as a Customer Success Channel
Ben Congleton, Co-Founder and CEO of Olark, explains why live chat is a critical communications...
24:04
Episode 20: Customer Success Models
Tomasz Tunguz from Redpoint Ventures joins us to discuss what models are working for structuring...
20:41
Episode 19: Customer Success Playbooks
Jay Nathan, VP of Customer Success at PeopleMatter, discussed how he uses repeatable playbooks to...
19:22
Episode 18: Customer Success Enters the Boardroom
David Skok from Matrix Partners and creator of highly acclaimed forentrepreuners.com joins us to...
28:48
Episode 17: Hooked. How to Build Usage Habits In Enterprise SaaS Customers
Nir Eyal, author of Hooked: How to Build Habit-Forming Products, explains how Customer Success...
25:05
Episode 16: The Third Leg of the Customer Success Stool: Self-Service Resources
Aaron Fulkerson, CEO of Mindtouch, explains how the strategic use of self service content helps...
20:27
Episode 15: NPS - The Good, The Bad, and The Ugly
Tom and Rachel talk about how to add Net Promoter Surveys to your customer success toolkit, what...
27:15
Episode 14: Thriving in the Membership Economy
Robbie Baxter talks with us about her new book, The Membership Economy: Find Your Super Users,...
27:23
Episode 13: When Customer Success Meets Product Development
Marty Cagan shares how to build products that customer love, why saying "yes" to customer...
23:58
Episode 12: Drinking From The Firehose: Customer Success During Hypergrowth
Katie Rogers from Salesloft discusses how she built a Customer Success program while her company...
22:36
Episode 11: Customer Success as Growth Hacking
Rachel and Tom recap the lively Twitter chat we recently convened on #SuccessHacking — applying...
22:15
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