SHIFT BREAK: Minding Our Business
How do we help? A few thoughts have been swirling in my mind since the SCA expo in Chicago, and...
12:21
469: Unremarkable Hospitality and Cafe Terroir
When we read about amazing hospitality stories in restaurants, it can (and should) inspire us to...
27:08
RoR #30 : Improve your Roasting Range by Focusing on the Fundamentals w/ Willem Boot of Boot Coffee
Today, if you are a roaster, you need to be able to navigate a pretty wide range of options in...
46:36
SHIFT BREAK: The Art of Letting Go
In order to progress, you need to let go. For coffee shop owners this is hard to do because so...
12:04
The Shift Lead position is one of those roles that is very misunderstood. Often a title given to...
38:52
SHIFT BREAK: Embracing Problems as Blessings
A mentor to Danny Meyer once told him "Business is Problems". This was said to point out that...
10:47
SHIFT BREAK: How to Fine Tune Your Coffee Bar
There is neutral. Only forward or backward. Your coffee shop is not a static thing that will...
10:29
467: How to Create Coffee Magic with Your Menu w/ Ryan Castelaz of Discourse Coffee, Milwaukee, WI
The wonder and beauty of coffee is a catalyst for countless career coffee professionals and...
56:44
466: The Relentless Pursuit of Perfection w/ 2024 U.S. Barista Champion, Frank La, Be Bright Coffee
The craft of coffee and cafes is as much a personal pursuit as it is a service to others....
53:12
465: Founder Friday! w/ John Piquet of Caffe D'bolla in Salt Lake City, UT
Creating a fine dining level experience in a coffee shop is no easy task. I requires discipline,...
55:57
SHIFT BREAK: Detail Oriented Staff Starts With You
Being detail oriented is one of those traits we look for in baristas as proof that they are the...
10:34
464: Encore : Making Order Out of Chaos, Handling Groups in the Cafe
There is no time where it is more critical to make a good impression than when you have a full...
44:38
SHIFT BREAK: Managers, You Don't Need To Do It All
Now that you are a manager that means you have the ability to do all the things you know will...
10:31
463: Tips on Having the Right Meetings
If there is one thing most people agree upon, it is that they hate meetings. Have you ever...
30:53
SHIFT BREAK: You Don't Want Loyalty
Many people want their customers to be loyal to their shop without providing much incentive for...
11:19
RoR #30 : Challenging Dogma With Data w/ Coffee Roaster and Chemical Engineer Mark Al-Shemmeri
Roasting has historically been shaped by the experiences of crafts people and their experiments...
44:01
SHIFT BREAK : Trends You Can Ignore
Marketing can be good, and bad. At it's best it exposes you to resources that help you mindfully...
10:33
Hospitality, patience, and giving grace to others and yourself are lessons we can learn from many...
44:58
461: A Conversation With 2023 World Barista Champion, Boarm Um, Um Coffee Co
When you think about quality coffee and what it takes to help usher in change in both how it is...
53:34
Last year we did many interviews live at Coffee Fest. I got to chat with Ian WIlliams of the...
24:04
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