Project Distinct Podcast

podcast

Suscribirse

Project Distinct Podcast

S2 E694: Encore Episode - Examples of how companies deliver great customer experiences

No employee — or the organization they work for — starts a day thinking, “Another chance to...

Añadir a ... 

S2 E693: Encore Episode - The sad standard of satisfaction

Why is it that we accept “satisfaction” as success in customer relationships — yet, we find it so...

Añadir a ... 

S2 E692: Encore Episode - The importance of customer LTV

After spending thirty nights in a Sydney hotel last year, a loyal customer assumed a problem...

Añadir a ... 

S2 E691: Encore Episode - Derivative but distinctive — an approach to stand out

Is it really better to be different? Scott McKain says, “Maybe not.” The distinctive professional...

Añadir a ... 

S2 E690: Encore Episode - The single most important customer service skill

For today’s Project Distinct, Scott McKain researched several resources looking for the answer to...

Añadir a ... 

Añadir a ... 

S2 E688: Encore Episode - What you\'re doing that is driving your customers crazy!

When Indianapolis sports radio celebrity Kent Sterling posted about his horrible experience at a...

Añadir a ... 

S2 E687: Encore Episode - Changing customer expectations and the UCE

Salesforce reports that customer expectations are changing! That means the time is right for you...

Añadir a ... 

S2 E686: Encore Episode - The future of leadership development

In a recent episode, Scott McKain mentioned that half of Millennials are dissatisfied with the...

Añadir a ... 

S2 E685: Encore Episode - The big 3 for customer relationships

Product. Service. Experience. These are the “big 3” when it comes to the relationships you have...

Añadir a ... 

S2 E684: Encore Episode - You gotta get emotional!

“Emotion” is a word we don’t use nearly enough in business, according to Scott McKain. In today’s...

Añadir a ... 

S2 E683: Encore Episode - Refreshing the customer experience

While a consistent delivery of the customer experience might first be appreciated, over a period...

Añadir a ... 

S2 E682: Encore Episode - One of the most important things you can do is — nothing!

During a remote recording from Hawaii, Scott McKain reminds us that while we are constantly...

Añadir a ... 

S2 E680: Encore Episode - Dealing with a difficult boss

We’ve all experienced managers who were tough to work for — and, if that’s what you’re dealing...

Añadir a ... 

S2 E681: Encore Episode - Keys to employee engagement

You cannot create distinction without an engaged team delivering an ultimate customer experience....

Añadir a ... 

S2 E679: Encore Episode - Millennials and Leadership Development

According to Harvard, Millennials are now the largest generation in the workforce. So, how is...

Añadir a ... 

S2 E678: Encore Episode - Contagious Attitudes

Whether we realize it or not, the attitude that we display to others is highly contagious. And,...

Añadir a ... 

S2 E677: Encore Episode - What Metallica can teach you about business

It’s hard to imagine any band customizing their concert performances more than Metallica does. In...

Añadir a ... 

S2 E676: Encore Episode - As Times Change, People Do, Too

There are massive changes in today’s world — everyone knows that. So, why aren’t some personal...

Añadir a ... 

S2 E675: Encore Episode - Five Leadership Styles that Fail to Create Iconic Results

In today’s episode, Scott talks about the importance of leaders and discusses five leadership...

Añadir a ...