Our final episode of the season delves into the world of support engineering. What the heck is...
46:05
This episode answers the question, “How the heck does support work with product?” You’ll get...
38:09
Our hosts are joined by Ethan Walfish from Salsify to talk the ins-and-outs of customer...
34:49
9: Knowledge Management and Documentation
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by...
49:56
8: Machine Learning and Automation
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by...
37:14
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...
57:20
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...
36:25
After covering some highlights from the last week on the Support Driven Slack, our hosts are...
44:51
In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of...
35:22
In this episode, we discuss providing B2C (business to consumer) support and how that can differ...
42:50
In this episode, we discuss hiring, culture fit, personality tests, and of course, food. Links:...
40:51
In this episode, we discuss transitions as they relate to your career in customer support....
44:16
Episode 24: Jim Mackenzie’s Career In Support
Jim Mackenzie talks about his career in support. Show Notes: Basecamp Jim Mackenzie...
14:08
Episode 23: Daniel Mooney On Working With Product
A story about support and product working together Show Notes: Redgate Daniel Mooney Music:...
10:49
Episode 22: Kimberly Bringas On Negotiating On The Job
Negotiating is one of those situations where not doing it seems so much easier than doing it....
33:04
Episode 21 – Mikael Blaisdell on where Customer Service has been and where it’s going
With 30 years in customer service, Mikael Blaisdell shares his insights into the past and on the...
38:58
Episode 20 – Ben McCormack on Conducting User Interviews
Ben shares how he got started conducting user interviews and sharing those insights with his...
01:05:15
Episode 20 – Ben McCormack on Conducting User Interviews
Ben shares how he got started conducting user interviews and sharing those insights with his...
01:05:15
Episode 19 – Mercer Smith-Looper on Launching an Online Community
It’s not often we get to hear about how an online community gets started. Mercer Smith-Looper,...
40:19
Episode 19 – Mercer Smith-Looper on Launching an Online Community
It’s not often we get to hear about how an online community gets started. Mercer Smith-Looper,...
40:19
Lo último de Negocios y sectores
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