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"The Game Changers"

Episode 141: 6 Reasons Every Business Should Support a Worthwhile Cause

New research proves that companies that get involved in community causes retain their workers...

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Episode 140: The 5 Secrets for Finding, Keeping and Engaging the Right People

Finding, engaging and keeping the right people continues to be the single biggest challenge...

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Episode 139: Three Magical Questions to Ask Yourself When the Going Gets Tough

In the course of everyone’s live there comes a time when they face a challenge, a hardship or a...

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Episode 138: T.J. Maxx and Marshalls: Doing Nine Things Better Then Everyone Else

Retail is in free fall with some forecasts saying the US will have 25-40% less retail space in...

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Episode 137: Six Ways to Get and Use Great Endorsements and Testimonials

Testimonials and third party endorsements and are powerful ways of convincing customers they’ve...

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Episode 136: Medline – Five Lessons for Building an Extraordinary Sales Organization

Medline is the largest privately held manufacturer and distributor of medical supplies in the...

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Episode 135: The Five Ways Business Must Regain Trust

Edelman is a leading global research and communication company that conducts an annual trust...

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Episode 133: A Recipe for Flawless Execution

One of leadership’s commonly followed rules is to keep your cards close to your vest and make...

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Episode 132: The Five Reasons Walmart is Nailing It!

Traditional retailers are closing their doors, going out of business and filing for bankruptcy at...

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Episode 131: The Butterfly Effect

Can a single flap of a butterfly’s wings in the Amazon eventually create a hurricane that...

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Episode 130: How to Best Handle Customer Complaints: Seven Ways to Say You’re Sorry

It’s inevitable that you’re going to disappoint someone and be forced to apologize. In this...

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Episode 128: Nine Vital Lessons from Jeff Bezos and Amazon

Way back in 1997, Jeff Bezos, Founder of Amazon, wrote a letter to his first shareholders....

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Episode 127: United Airlines: Nine Reasons for Not Having Lots of Rules

The video went viral and the world watched as a passenger on United Airlines was forcibly removed...

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Episode 126: Is It Going to Be Deja Vu all over Again at Starbucks

Howard Schultz has stepped down as CEO at Starbucks. The last time he tried to step aside...

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Episode 125: Generation Z: Coming of Age

The first members of Generation Z are about to graduate from college this year and they are...

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Episode 124: Who will win – Uber or Lyft – It’ll All Come Down to…

Uber is the 70 billion dollar Goliath and Lyft the feisty and nimble competitor. But, Lyft has...

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Episode 123: You have met the enemy and the enemy is you

Back in 1958 an Englishman by the name of Cyril Parkinson published a book titled, Parkinson’s...

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Episode 122: You have a culture… whether you know it or not!

Every organization of more than two people has a culture. It’s either the want they to have and...

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