Podcasts de analytics

Conversation Analytics Platform and Autumn Release News

CX Today's Carly Read hosts Jeff Gallino, CTO, CallMiner.

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Puzzel Extends Smart Experiences with Vergic Acquisition

CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel and Alexander Lunde, Co-Founder at...

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Analysing the CCaaS Magic Quadrant

CX Today’s David Dungay hosts Zeus Kerravala, Founder of ZK Research.

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Reimagining Customer Migration Journeys

CX Today's David Dungay hosts Andy Dignan, Senior VP of Global Partners and Services, Five9 &...

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The Past, Present and Future of CRM

CX Today's William Smith hosts Jon Ferrara, Nimble founder and CEO.

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CallMiner Eureka Platform and Managing Cross-Channel Conversations

CX Today's Carly Read hosts Jeff Gallino, CTO & Founder at CallMiner.

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Noise Challenges Associated with WFH

CX Today's Carly Read hosts Evan Fromberg, VP of Sales, Krisp and Robert Schoenfield, COO, Krisp.

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Zendesk Customer Experience Trends Report 2021 Overview

CX Today's Carly Read hosts Peter Lorant, EMEA COO, Zendesk.

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Puzzel's CEO Talks CCaaS Innovation and Growth

CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel.

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Verint Launches IVA Pro

CX Today's Carly Read hosts Jen Snell, Vice President, Product Marketing, Verint.

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The State of the Modern Contact Centre

CX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler,...

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Is Video in the Contact Centre the next CX Game Changer?

CX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel

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Artificial Intelligence meets Emotional Intelligence

CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO...

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How Data Driven Insights Transform Customer Engagement

CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.

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Hubspot's Operations Hub Launch 2021

 CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot. 

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Reimagining CX with Five9 and Metrigy

CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy. 

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Automating Conversations in CX

CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.

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Automation and CX - Best Practices and Business Checklist

CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert...

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Introducing the Five9 EMEA Summit

CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and...

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How AI will Serve Post-COVID Omni-channel Customers

CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.

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