Podcasts de call center

Lídercast 264 - Natália Castan

No episódio de hoje temos Natália Castan, que aos 18 anos fundou o Grupo Unite, que hoje é uma...

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• 1 año

Papo de Gordo 197 - Bom Humor vs. Mau Humor

Eduardo Sales Filho, Maira Moraes, Flavio Soares, Dr. Tapioca e Junior recebem o convidado Tato...

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• +1 año

Papo de Gordo 197 - Bom Humor vs. Mau Humor

Eduardo Sales Filho, Maira Moraes, Flavio Soares, Dr. Tapioca e Junior recebem o convidado Tato...

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• +1 año

Papo de Gordo 197 - Bom Humor vs. Mau Humor

Eduardo Sales Filho, Maira Moraes, Flavio Soares, Dr. Tapioca e Junior recebem o convidado Tato...

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• +1 año

Lídercast 264 - Natália Castan

No episódio de hoje temos Natália Castan, que aos 18 anos fundou o Grupo Unite, que hoje é uma...

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• 1 año

James Sherin - Yo! Solutions - Can A BPO Serve Another BPO?

James Sherin is based in Tulsa, OK. He is Executive Vice President at Yo! Solutions. Yo! is a...

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• 10 meses

The Steve Show on BBC 6 Music, Series 2, Episode 5

Please read: https://youtu.be/O04Zw3yBIY0 Steve discusses his appearance on Blockbusters that...

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• +1 año

The Steve Show on BBC 6 Music, Series 1, Episode 26

Please read: https://youtu.be/O04Zw3yBIY0 More chat from the gang, including talk of an...

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• +1 año

Episode 10: First Contact Resolution

Do you measure First Contact Resolution today? Are you sure you are really measuring what you...

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• +1 año

Episode 9: How Autonavigation and Contextual Help can Reduce Training

This episode of our podcast features an excerpt from a recent conversation our host Raun Kilgo...

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• +1 año

Episode 8: Simplify the Agent Desktop to Reduce Training and Improve Efficiency

The next few episodes of our podcast will feature excerpts from a recent conversation our host...

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• +1 año

Episode 7: Agent Specialization

While agent specialization may be a good short term tactic, it almost always proves to lead to...

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• +1 año

Episode 6: Click to Call

When agents must transfer a caller in order to completely service their requests, there is room...

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Episode 5: Agent Information Receipt and Confirmation

In this episode Raun discusses a common challenge of call center managers everywhere--how to...

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• +1 año

Episode 4: Click to Note

This week Raun discusses a valuable automation that will enable agents to easily document the...

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• +1 año

Episode 3: Automatic Notes

This week Raun shares a useful piece of functionality that enables agents to automatically save...

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• +1 año

Episode 2: Unified Notes

This week Raun discusses a best practice many call centers have employed to make agents more...

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• +1 año

Episode 1: Establishing Identity

This week Raun introduces the Something Sigma podcast series and its focus, which is to provide...

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• +1 año

Unstoppable Core - E:46 - Why phones are so important!!!

Hey everyone! Today I want to go over some of the lessons I have learned over the years about...

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• +1 año

QA (Quality Assurance) Done the Right Way in Your Call Center

In Episode 10 of the Geek! we take a deeper dive into the quality aspects of your center.  From...

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• +1 año