Nerys Corfield - Injection Consulting - What's Going Wrong With Digital CX?
Nerys Corfield is the founder and director of Injection Consulting. She is based in South Wales,...
23:46
Podcasts de Contact centre
Out Loud: The New Age of the Collaborative Contact Centre
Emerging technologies and the changing consumer landscape have transformed what customers expect...
22:04
Out Loud: UC Awards 2018 - Contact Centre the Focus for Kakapo
As part of the submissions for the inaugural UC Awards we spoke to award nominee Kakapo about...
07:57
Out Loud: UC Awards 2018 - Create a 360 Degree View of the Customer with Diabolocom
As part of the submissions for the inaugural UC Awards we spoke to award nominee Diabolocom about...
09:26
Out Loud: UC Awards 2018 - Next Generation Communication with 2600Hz
As part of the submissions for the inaugural UC Awards we spoke to award nominee 2600Hz about...
09:41
As part of the submissions for the inaugural UC Awards we spoke to award nominee 8x8 about their...
09:08
Out Loud: UC Awards 2018 - Plantronics and Polycom, Twins Separated at Birth
As part of the submissions for the inaugural UC Awards we spoke to award nominees Plantronics and...
15:40
Out Loud: Diabolocom and the Proactive Contact Centre
Historically contact centres have acted as the main conduit between customers and businesses but...
15:15
Out Loud: What's Behind Mitel and Talkdesk's Partnership?
Contact centre is one of the communication industry's most innovative sectors. In this episode we...
16:49
Choosing the Best Remote Working Technology during the COVID-19 Pandemic
Choosing the Best Remote Working Technology during the COVID-19 Pandemic
05:29
Exploring SIP and Numbers as a Service with BICS
UC Today’s Rob Scott hosts John Malone, President and CEO, The Eastern Management Group and Divya...
28:08
Out Loud: Microsoft Monthly March 2020
Our monthly Microsoft update with expert guest and Microsoft MVP, Tom Arbuthnot of Modality...
20:07
Secure Collaboration in Times of Crisis with ALE
Rob Scott hosts Moussa Zaghdoud, Executive Vice-President of the Cloud Communications Business...
16:48
Using AI in the Contact Center during a Pandemic
Rob Scott hosts Jonathan Rosenberg, CTO and Head of AI at Five9. In this session we discuss...
27:12
Moving from Desk to Mobile Communications with VanillaIP
UC Today's Rob Scott hosts Iain Sinnott, Sales & Marketing Director at VanillaIP.
25:26
How to Deploy a Contact Centre with Microsoft Teams
Rob Scott hosts Matt Landis, CEO at Landis Technologies. Matt guides us through the contact...
23:10
AI is Revolutionizing Service Management
Rob Scott hosts Ross Williams, COO at Virsae. AI is revolutionizing service management and...
22:03
Adding Value to Team Collaboration with Dropbox Business & Nuvias UC
In this panel session, Rob Scott delves into the world of Dropbox and how UC resellers and...
23:15
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