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Podcasts de contact

#2 BridgeHands, 06-10-18, 39m, 707-769-4499, Fax/VMAIL 707-780-3052

BridgeHands Interview - Eddie Kantar: Conventions, Early Days, Bridge Opens Doors, The Author,...

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Operation Impact: Addressing the daily struggles of the frontline manager

Guest: Bob Furniss - speaker, author and highly regarded consultant. Bob Furniss is part of an...

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Trent Fulcher speaks on Customer Experience and the Contact Center

Guest: Trent Fulcher, Program Director, Cincom Customer Experience Solutions Today Trent Fulcher...

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How to Hire Better Call Center Agents - Every Time!

Guest: David Filwood, Founder & Principal Consultant with TeleSoft Systems While almost everyone...

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What to Measure When You’re an Analytical Newbie

Guest: Sheila Wilson, Contact Center Consultant At this week’s ICCM (The International Contact...

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Go Green with Remote Agents and Virtual Contact Centers

Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom. Louis...

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This Call May NOT be Recorded! Are You Breaking the Law?

Guest: Rick Daley, EVP Business Development, CallCopy, Inc. CallCopy ( www.callcopy.com ) is...

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Frost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers

Guest: Michael DeSalles, Strategic Analyst, Frost & Sullivan Frost & Sullivan has just published...

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How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre

Guest: Trent Fulcher, Cincom Program Director for Customer Experience Management Trent Fulcher...

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Is a Hosted Contact Center right for you?

Based on the Cincom white paper, "The Hosted Model: Simplifying Contact Center and Agent Desktop...

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ATA Today-Tim Searcy interviews Randy Saunders of Cincom

Recorded live at the 2006 ATA (American Teleservices Association) Convention & Expo. In this...

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Customer Experience Happens in the Contact Center

Based on the Cincom white paper, "Customer experience happens in the contact center: Learn how to...

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Eavesdropping on ET

Seth Shostak, senior astronomer for SETI, explains the organization's search for other...

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Oscalics: Who you lookin' at?

Eyes say it all. The roll of the eyes, a gaze, a quick glance down...we speak with our eyes. We...

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Stand Up Colorado: Featuring Contact and Jus-1

Clarence Lee brings in Contact and Jus-1 to talk about their music including their album...

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Bigger Than Hip-Hop: Youth Speakin for Themselves

Spoken word. Its poetry…its hip-hop…and it’s increasingly, the chosen means of expression for...

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31-10 No 'Fracking' Way: The Perils of Natural Gas Drilling

We'll hear excerpts from the movie Gasland, including stories from residents who say their...

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