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Podcasts de customer

What Would They Say About Your Customer Service

I know you want to expand your business. Perhaps you should slow down and tighten up the...

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E236: The Customer-Centric Model That Drives HubSpot’s Growth With Michael Redbord

As the General Manager of the Service Hub at HubSpot, Michael Redbord helps helps scale the...

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E228: Understanding Your Customer’s LINGO With Jeffrey Shaw

Jeffrey Shaw is a business coach, speaker, and author. He is a visionary and strategic thinker...

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The Evolution of Customer Communications with Skip Henk, President and CEO, Xplor International

Industry veteran Skip Henk, President and CEO of Xplor International, shares his views on the...

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Live from #Dscoop Dallas: Mackenzie Farsheed, Marketing Manager, Mindfire

Learn how Mindfire can provide you with "Look Who's Clicking" marketing superpowers and more in...

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Episode 59: Finding Your Ideal Customer

Delilah and Nicole talk with brand strategist Olivia Omega about the value of analytics and going...

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Episode 67: Making Etsy Work for You in 2018

Delilah and Nicole talk to Danielle Spurge of The Merriweather Council about how to make Etsy...

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Strategies for Sales Success with Bill Farquharson and Kelly Mallozzi

Professional trainers Bill Farquharson and Kelly Mallozzi share print sales secrets and offer...

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E157: The Key To Getting More Sales Is Understanding This One Thing With John Levy

John Levy is a behavioral scientist best known for his work in influence, networking, and...

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E355: Enhancing The Customer Experience With Jill Raff

Jill Raff is highly experienced CX Strategist (Customer Experience) and published author.  For...

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Episode 27 - A Passage to India

Ritu and Ken discuss traveling with small kids, OJ Simpson and Ritu's upcoming trip to India.

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12: Support Engineering

Our final episode of the season delves into the world of support engineering. What the heck is...

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11: Working with Product

This episode answers the question, “How the heck does support work with product?” You’ll get...

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10: Customer Onboarding

Our hosts are joined by Ethan Walfish from Salsify to talk the ins-and-outs of customer...

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9: Knowledge Management and Documentation

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by...

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8: Machine Learning and Automation

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by...

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7: Outsourcing

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...

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6: Ticket QA

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...

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5: Self-Care

After covering some highlights from the last week on the Support Driven Slack, our hosts are...

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4: Metrics

In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of...

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