experience podcasts

Crazytechcast S03E03 - Comic Con Experience 2014

Cobertura da Comic Con Experience 2014, Bio Hacking, Sr. Barriga e muito mais!

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136 [Inglês] Especial com Participação do Superlicense Podcast, da Austrália

Para ouvir, clique Play: Host, Boss, Timoneiro, Contínuo, Editor-Chefe, Asno Volante e Office-Boy:  Carlos Del Valle...

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068: Annette Franz, Customer Experience Expert

Annette Franz, creator of the CX Journey blog, gets into the nitty gritty of what makes a customer journey map a...

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(Tip) How Business Schools Can Add Customer Experience

Adam and Jeannie are Champions from the customer-centric school of Hard Knocks, and they’re sharing a few things that...

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176: (Tip) Hiring a Customer-Centric Employee

Jeannie shares expert hiring tips to avoid costly mistakes and bring in a truly customer-centric employee who is a...

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178: (Tip) Non-Financial Employee Incentives

Adam and Jeannie share tips for creating employee incentives that don't break the bank.  No budget for employee...

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182: (Tip) Advocating for Customers

Jeannie shares a few simple ways advocating for customers can greatly improve overall experience and what any...

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185: (Tip) When Customers Cross The Line

Adam shares some of the best ways you and your employees can stand up for yourselves when customers cross the line...

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187: Jacqueline Jasionowski, Improving Customer Experience

Adam and Jeannie interview Jacqueline Jasionowski about how improving customer experience at BMW is breaking the...

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193: Amy Downs, Customer Success

Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to a 79-point increase...

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195: (Tip) Building a CX Team

Jeannie shares expert tips and guidelines for building a customer experience team that scales efficiently and aligns...

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196: Innovating with Customers

Adam and Jeannie discuss ways of innovating with customers to deliver the experiences they need the most. Are you...

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197: (Tip) Using Customer Personas

Get amazing insights from customer personas by creating and using them better with expert tips from Adam and Jeannie....

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198: (Tip) No Cost Ways to Please Unhappy Customers

Adam shares tips to please unhappy customers without breaking the bank. What do unhappy customers really want from...

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201: (Tip) User Experience vs. Customer Experience

Jeannie shares tips and distinctions for delivering an excellent overall customer experience to those who your...

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202: Customer Service Tech

Adam and Jeannie look at customer service tech from the past, present and future to help you take the risks out of...

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203: (Tip) B2B vs. B2C Customer Experience

Adam and Jeannie discuss key distinctions to handling B2B vs. B2C customer relationships. B2B vs. B2C customer...

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204: (Tip) Customer Service Leadership

Adam shares expert tips for the most effective customer service leadership in any industry. Achieving world class...

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205: Colin Shaw, The Intuitive Customer

Today we transcend the plateaus of current customer experience understanding with Colin Shaw, founder of Beyond...

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206: (Tip) The Role of the CX Evangelist

Jeannie shares expert tips for becoming a CX evangelist or hiring the right person to fill this role in your...

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