Podcasts de experience

Crazytechcast S03E03 - Comic Con Experience 2014

Cobertura da Comic Con Experience 2014, Bio Hacking, Sr. Barriga e muito mais!

Añadir a ... 

136 [Inglês] Especial com Participação do Superlicense Podcast, da Austrália

Para ouvir, clique Play: Host, Boss, Timoneiro, Contínuo, Editor-Chefe, Asno Volante e...

Añadir a ... 

068: Annette Franz, Customer Experience Expert

Annette Franz, creator of the CX Journey blog, gets into the nitty gritty of what makes a...

Añadir a ... 

(Tip) How Business Schools Can Add Customer Experience

Adam and Jeannie are Champions from the customer-centric school of Hard Knocks, and they’re...

Añadir a ... 

176: (Tip) Hiring a Customer-Centric Employee

Jeannie shares expert hiring tips to avoid costly mistakes and bring in a truly customer-centric...

Añadir a ... 

178: (Tip) Non-Financial Employee Incentives

Adam and Jeannie share tips for creating employee incentives that don't break the bank.  No...

Añadir a ... 

182: (Tip) Advocating for Customers

Jeannie shares a few simple ways advocating for customers can greatly improve overall experience...

Añadir a ... 

185: (Tip) When Customers Cross The Line

Adam shares some of the best ways you and your employees can stand up for yourselves when...

Añadir a ... 

187: Jacqueline Jasionowski, Improving Customer Experience

Adam and Jeannie interview Jacqueline Jasionowski about how improving customer experience at BMW...

Añadir a ... 

193: Amy Downs, Customer Success

Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to...

Añadir a ... 

195: (Tip) Building a CX Team

Jeannie shares expert tips and guidelines for building a customer experience team that scales...

Añadir a ... 

196: Innovating with Customers

Adam and Jeannie discuss ways of innovating with customers to deliver the experiences they need...

Añadir a ... 

197: (Tip) Using Customer Personas

Get amazing insights from customer personas by creating and using them better with expert tips...

Añadir a ... 

198: (Tip) No Cost Ways to Please Unhappy Customers

Adam shares tips to please unhappy customers without breaking the bank. What do unhappy customers...

Añadir a ... 

201: (Tip) User Experience vs. Customer Experience

Jeannie shares tips and distinctions for delivering an excellent overall customer experience to...

Añadir a ... 

202: Customer Service Tech

Adam and Jeannie look at customer service tech from the past, present and future to help you take...

Añadir a ... 

203: (Tip) B2B vs. B2C Customer Experience

Adam and Jeannie discuss key distinctions to handling B2B vs. B2C customer relationships. B2B vs....

Añadir a ... 

204: (Tip) Customer Service Leadership

Adam shares expert tips for the most effective customer service leadership in any industry....

Añadir a ... 

205: Colin Shaw, The Intuitive Customer

Today we transcend the plateaus of current customer experience understanding with Colin Shaw,...

Añadir a ... 

206: (Tip) The Role of the CX Evangelist

Jeannie shares expert tips for becoming a CX evangelist or hiring the right person to fill this...

Añadir a ...