experience podcasts

250: (Tip) Speed Up Your Customer’s Experience

Adam shares 7 ways to deliver a faster customer experience without sacrificing quality, vital details, or...

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251: (Tip) 3 OTHER Customer Segments

Jeannie and Adam explore critical customer segments that typically get ignored when designing customer experiences....

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252: Alison Herzog, Dell Customer Experience

Adam and Jeannie interview Alison Herzog, head of global social business strategy at Dell, about "deep listening" on...

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253: (Tip) Situational Awareness in Customer Service

Jeannie and Adam report live from the National Speakers Association’s Influence 2017 conference to discuss the power...

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254: Rocky Romanella, Tighten the Lug Nuts

Jeannie and Adam interview Rocky Romanella, author of Tighten the Lug Nuts:The Principles of Balanced Leadership....

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255: (Tip) Your Org Chart vs. Your Customers

Jeannie shares 3 tips to prevent organizational structure from negatively affecting the customer experience. How...

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257: Pat Iyer, Legal Nurse Podcast

Jeannie and Adam interview author and medical liability expert Pat Iyer live from the NSA Influence 2017 conference....

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258: (Tip) Making Sure Your Team Knows Their Goals

 Adam and Jeannie share tips for helping employees understand, align, and stay motivated to achieve goals. You’re...

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259: Predicting Behavior and Risk

Jeannie and Adam discuss creative ways predicting behavior and risk without investing in advanced technology....

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260: Julie Ann Sullivan, Employee Attitudes

Jeannie and Adam interview podcaster and employee attitudes expert Julie Ann Sullivan live from the NSA Influence...

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261: Thoughts on First Contact Resolution

Adam shares surprising statistics about first contact resolution, why it’s important, and tips for putting this...

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262: Ecommerce Still Not Getting It Right

Adam and Jeannie explore recent research about prevailing ecommerce experience pet peeves and offer creative...

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263: Merit Gest, Sales Engagement

Adam and Jeannie interview Merit Gest to discuss powerful sales engagement and onboarding strategies for...

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264: (Tip) Mobile Potential

Adam and Jeannie share tips to unlock your full mobile potential and deliver what customers need most in the moment....

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265: (Tip) Chatbots and Humans

Jeannie and Adam share research and expert tips for getting chatbots and humans to work together in harmony. Are...

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266: Chip Bell, Innovating Service

Adam and Jeannie interview bestselling author Chip Bell to discover how the best brands are innovating service to...

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267: 3 Questions for Employees

Jeannie shares 3 powerful questions to assess and improve employee engagement for better business outcomes. How...

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268: Microchipping Employees

Jeannie and Adam discuss microchipping employees with RFID devices and how this tech may affect culture and the...

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269: We’re Listening

Adam and Jeannie announce exciting changes to our show inspired by feedback from our our fans, friends and listeners....

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270: John-Paul Narowski, KarmaCRM

Adam and Jeannie interview karmaCRM founder John-Paul Narowski about smarter ways to manage and nurture customer...

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