271: Take It To the Top – Tesla’s New Strategy
Jeannie and Adam discuss the pros and cons of Tesla’s new strategy for escalating customer service issues....
15:06
experience podcasts
273: (Tip) What Is a Moment of Truth?
Adam and Jeannie share tips for defining, finding and optimizing every moment of truth within your customer journey....
04:49
274: Nienke Bloem, Gamifying Customer Experience
Jeannie and Adam interview Nienka Bloem, Certified Customer Experience Professional and creator of the Customer...
19:51
276: Nora Burns, HR Undercover
Jeannie and Adam explore hiring and new employee processes from the candidate's perspective with Undercover...
29:02
277: 5 Digital Experience Offenses
Jeannie shares her expertise in digital experience evaluation with 5 sales-killing offenses even the best of us...
04:46
279: Is Efficient Customer Service Best?
Jeannie and Adam question the meaning of efficiency and uncover hidden and unnecessary challenges to providing...
12:23
In this special edition CX Day episode, Adam and Jeannie interview Lesley Lykins, Executive Director of the Customer...
21:51
OR012 Improving the Healthcare Experience with Matthew Holt, Co-Founder Health 2.0
Matthew Holt is the founder of The Health Care Blog and, with Indu Subaiya, he runs Health 2.0, which has the...
34:24
The Dream Citadel Evolution Show- Artist Spotlight (Janice B & H. David)
This special episode of The Dream Citadel Evolution Show will be highlighting two fantastic artists that will appear...
47:34
281: CX Clichés and Overused Examples
Jeannie and Adam break down some common CX clichés and unoriginal thoughts that stifle truly customer-centric...
11:56
282: Stephen Shapiro, Innovating Customer Experience
Adam and Jeannie interview Master of Innovation Stephen Shapiro for a better approach to innovating customer...
29:48
285: When to Disclose Bad News to Customers?
Adam and Jeannie discuss the Equifax data breach and how to decide when it’s right to disclose issues to customers....
11:59
The Brand Experience Podcast with Fred Ranger
Hi everyone, Today is a special episode of the PNR podcast. I was a guest on my friend, Fred Ranger’s podcast, the...
17:45
286: Anthony Iannarino, Commitments Are for Closers
Adam and Jeannie interview bestselling author and leading sales expert Anthony Iannarino. Closing in on meaningful...
30:23
287: The Multi-Device Customer Journey
Jeannie and Adam discuss today’s multi-device customer journey and share tips and ideas for optimizing your...
09:46
#39 – Business Growth Hacks and the Success Blueprint with Carl Gould
Carl is located in Riverdale, New Jersey and is the owner of 7 Stage Advisors a business growth expert, mentor, and...
40:32
289: Transitions and Gaps in CX
Jeannie exposes unexpected gaps in CX created by transition processes and procedures within the customer journey....
04:55
290: Ian Golding, Operationalizing Customer Experience
Adam and Jeannie interview global customer experience professional Ian Golding to conquer the challenges of...
29:49
291: LinkedIn Learning for Customer-Focused Leaders
Jeannie and Adam discuss the content and creation process behind Jeannie’s new customer experience course on LinkedIn...
19:13
292: Mark Podolsky, Happy Customers Guaranteed
Adam and Jeannie interview Mark Podolsky about keeping customers happy while maintaining a passive income. Can...
25:26