experience podcasts

271: Take It To the Top – Tesla’s New Strategy

Jeannie and Adam discuss the pros and cons of Tesla’s new strategy for escalating customer service issues....

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273: (Tip) What Is a Moment of Truth?

Adam and Jeannie share tips for defining, finding and optimizing every moment of truth within your customer journey....

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274: Nienke Bloem, Gamifying Customer Experience

Jeannie and Adam interview Nienka Bloem, Certified Customer Experience Professional and creator of the Customer...

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276: Nora Burns, HR Undercover

Jeannie and Adam explore hiring and new employee processes from the candidate's perspective with Undercover...

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277: 5 Digital Experience Offenses

Jeannie shares her expertise in digital experience evaluation with 5 sales-killing offenses even the best of us...

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279: Is Efficient Customer Service Best?

Jeannie and Adam question the meaning of efficiency and uncover hidden and unnecessary challenges to providing...

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280: Lesley Lykins, CX Day

In this special edition CX Day episode, Adam and Jeannie interview Lesley Lykins, Executive Director of the Customer...

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OR012 Improving the Healthcare Experience with Matthew Holt, Co-Founder Health 2.0

Matthew Holt is the founder of The Health Care Blog and, with Indu Subaiya, he runs Health 2.0, which has the...

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The Dream Citadel Evolution Show- Artist Spotlight (Janice B & H. David)

This special episode of The Dream Citadel Evolution Show will be highlighting two fantastic artists that will appear...

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281: CX Clichés and Overused Examples

Jeannie and Adam break down some common CX clichés and unoriginal thoughts that stifle truly customer-centric...

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282: Stephen Shapiro, Innovating Customer Experience

Adam and Jeannie interview Master of Innovation Stephen Shapiro for a better approach to innovating customer...

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285: When to Disclose Bad News to Customers?

Adam and Jeannie discuss the Equifax data breach and how to decide when it’s right to disclose issues to customers....

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The Brand Experience Podcast with Fred Ranger

Hi everyone, Today is a special episode of the PNR podcast. I was a guest on my friend, Fred Ranger’s podcast, the...

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286: Anthony Iannarino, Commitments Are for Closers

Adam and Jeannie interview bestselling author and leading sales expert Anthony Iannarino. Closing in on meaningful...

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287: The Multi-Device Customer Journey

Jeannie and Adam discuss today’s multi-device customer journey and share tips and ideas for optimizing your...

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#39 – Business Growth Hacks and the Success Blueprint with Carl Gould

Carl is located in Riverdale, New Jersey and is the owner of 7 Stage Advisors a business growth expert, mentor, and...

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289: Transitions and Gaps in CX

Jeannie exposes unexpected gaps in CX created by transition processes and procedures within the customer journey....

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290: Ian Golding, Operationalizing Customer Experience

Adam and Jeannie interview global customer experience professional Ian Golding to conquer the challenges of...

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291: LinkedIn Learning for Customer-Focused Leaders

Jeannie and Adam discuss the content and creation process behind Jeannie’s new customer experience course on LinkedIn...

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292: Mark Podolsky, Happy Customers Guaranteed

Adam and Jeannie interview Mark Podolsky about keeping customers happy while maintaining a passive income. Can...

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