experience podcasts

314: The Power of Empowerment: What I Wish I Knew

Adam Toporek reveals how lack of employee empowerment creates unnecessary challenges for growing businesses and...

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Episode 7: Redefining God

In this episode, Nat discusses God. So much of the dialogue about God is whether one believes or not, but most people...

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317: Anne Bahr Thompson, Do Good

Jeannie and Adam discuss the concept of social responsibility with Anne Bahr Thompson, author of Do Good: Embracing...

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318: How Important Is the CX of Former Customers?

Jeannie Walters CCXP shares expert tips for engaging former customers and insights on how to treat those who are...

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319: Jeanne Bliss, Is Your CX Mom-worthy?

Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would You Do That To Your...

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320: The STORY of Retail Experience

Jeannie and Adam explore the innovative retail experience created by STORY and how you can surprise your own...

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321: Jesse Cole, Revolutionizing the Ballpark Experience

Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would You Do That To Your...

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322: Rise of the Service Machines

Adam and Jeannie discuss facts and insights around emerging customer service tech in the retail and foodservice...

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323: Neen James, Attention Pays

Jeannie and Adam interview Neen James, global speaker and bestselling author, to expose the difference between...

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324: A Good Product Is Not Enough

Adam tells a customer experience horror story about a good product surrounded by a nightmarish customer journey. The...

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325: Kelsey Brown, Fighting for Transparent Pricing

Jeannie and Adam discuss how lack of transparent pricing harms your business and what you can do to stop feeding into...

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326: Succeeding with Difficult Customers

Adam and Jeannie share tips and insights around succeeding with, rather than just dealing with, difficult customers....

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327: Jeff Toister, Service Culture

Bestselling author and global speaker Jeff Toister returns to the show with amazing tips and actions for creating and...

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328: Customer Service Phrases that Are a Problem

Adam and Jeannie offer customer-centric alternatives to common customer service phrases that seem innocent but tend...

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329: Be a Customer Experience Change Agent

Jeannie shares the best ways to become a powerful force for positive change in your organization as an in-house...

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330: Jess Pettitt, Good Enough NOW

Author and renowned speaker Jess Pettitt flips diversity training on its head to help us check our biases and...

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331: There’s No One Way to Do Customer Experience

Jeannie and Adam report live from the National Speakers Association’s Influence 2018 conference to discuss what it...

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ESPECIAL AVENTURA #1: Expedição pelas cachoeiras e cânions do sul do País

Que paisagens de tirar o fôlego você guarda de suas viagens? A nossa repórter Mafê Luvizotto colecionou algumas ao...

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332: Alan Schaefer: Banding Together

Adam and Jeannie discuss an innovative approach to resolving collaboration issues and working together harmoniously...

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334: Melissa Agnes, Preparing for Crisis

Jeannie and Adam interview author and speaker Melissa Agnes about how preparing beyond traditional crisis management...

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