Podcasts de knowledge work

Podcast 155: The Work Revolution

Today on the Consumerism Commentary Podcast, Jay Frosting talks with Julie Clow, author of The...

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You Need to Talk to Your Customers More

Remember dot matrix printers? Floppy disks? So much has changed. Your customers’ needs change...

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Recognize Small Victories

Working directly with customers can be a grind. It's important to highlight small victories as...

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Cleaning Up Documentation

The foundational work of documentation is so important for customer success. This is a great time...

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In 2021 Let's Stop Calling Customers 'Users'

2021 resolution for software companies: stop calling customers “users.” Heroin and cocaine have...

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What Is Customer Success?

If you want your software (and your SaaS company) to be a success, your customers’ experience...

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