Podcasts de service

6: Ticket QA

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...

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5: Self-Care

After covering some highlights from the last week on the Support Driven Slack, our hosts are...

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4: Metrics

In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of...

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3: B2C Support

In this episode, we discuss providing B2C (business to consumer) support and how that can differ...

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2: Hiring

In this episode, we discuss hiring, culture fit, personality tests, and of course, food. Links:...

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1: Transitions

In this episode, we discuss transitions as they relate to your career in customer support....

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Episode 20 – Ben McCormack on Conducting User Interviews

Ben shares how he got started conducting user interviews and sharing those insights with his...

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Episode 19 – Mercer Smith-Looper on Launching an Online Community

It’s not often we get to hear about how an online community gets started. Mercer Smith-Looper,...

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Episode 17 – Mike Grafham on Evolving Customer Success

Mike Grafham, head of Customer Success at Yammer, shares his experiences growing his team and...

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Episode 14 – Shervin Talieh on the Problem with Post Service Surveys

Shervin Talieh, CEO of PartnerHero and formerly CEO of Drumbi, explains the problem with using...

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Episode 13 – Heidi Craun on Supporting Millions of Users with Usability Testing

Heidi Craun shares how her small team supports millions of users on the mobile Expedia apps...

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Marketing to Millennials

In this podcast, Joshua Swanson explains how to market to millennials and how they will help you,...

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Cheatin' Wheat

In this podcast we hear how Kathy Stinson and Lexie Justice from Cheatin' Wheat cater to gluten...

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The Restaurant Mom

In this podcast, Julie Casey tells us how you should be cattering to kids and the changes that...

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3D Food Printing

Listen as we talk with Liz von Hasslen from 3D Systems. In this podcast, Liz tells us the ins and...

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Authentic Flavors

In this Foodservice Radio podcast, Chef John Csukor gives us some tips on how to keep your...

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Food Photography

In this podcast, we learn about the importance of food photography from one of the best in the...

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Smart Choice Eating

In this Foodservice Radio podcast, Dan Hanroid tells us how he keeps his customers informed of...

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Providing Great Service

Today’s guest on the Foodservice Radio podcast is John Fischer, Associate Professor of...

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Asset Protection

No one ever plans to get sued, yet it happens every day.  Restaurants are at higher risk than...

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