Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...
36:25
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...
36:25
After covering some highlights from the last week on the Support Driven Slack, our hosts are...
44:51
In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of...
35:22
In this episode, we discuss providing B2C (business to consumer) support and how that can differ...
42:50
In this episode, we discuss hiring, culture fit, personality tests, and of course, food. Links:...
40:51
In this episode, we discuss transitions as they relate to your career in customer support....
44:16
Episode 20 – Ben McCormack on Conducting User Interviews
Ben shares how he got started conducting user interviews and sharing those insights with his...
01:05:15
Episode 19 – Mercer Smith-Looper on Launching an Online Community
It’s not often we get to hear about how an online community gets started. Mercer Smith-Looper,...
40:19
Episode 17 – Mike Grafham on Evolving Customer Success
Mike Grafham, head of Customer Success at Yammer, shares his experiences growing his team and...
42:55
Episode 14 – Shervin Talieh on the Problem with Post Service Surveys
Shervin Talieh, CEO of PartnerHero and formerly CEO of Drumbi, explains the problem with using...
38:54
Episode 13 – Heidi Craun on Supporting Millions of Users with Usability Testing
Heidi Craun shares how her small team supports millions of users on the mobile Expedia apps...
29:16
In this podcast, Joshua Swanson explains how to market to millennials and how they will help you,...
09:15
In this podcast we hear how Kathy Stinson and Lexie Justice from Cheatin' Wheat cater to gluten...
08:20
In this podcast, Julie Casey tells us how you should be cattering to kids and the changes that...
20:45
Listen as we talk with Liz von Hasslen from 3D Systems. In this podcast, Liz tells us the ins and...
07:56
In this Foodservice Radio podcast, Chef John Csukor gives us some tips on how to keep your...
12:55
In this podcast, we learn about the importance of food photography from one of the best in the...
09:41
In this Foodservice Radio podcast, Dan Hanroid tells us how he keeps his customers informed of...
09:54
Today’s guest on the Foodservice Radio podcast is John Fischer, Associate Professor of...
16:49
No one ever plans to get sued, yet it happens every day. Restaurants are at higher risk than...
15:56